Tuesday, February 24, 2009

Why Yes, I Will Have A Great Day

I can kind of see the logic in training off-shore call reps for US accounts to have US accents, badly as this gets executed, but did you know that us UK callers get the same accents too? "Diane", "Angela", and "Thomas" let me know this last night -- I am particularly worried about certain Suthun' flourishes that appeared and then vanished in "Diane"'s voice.

Now I wonder if this means that there really is only one form of 'accent-reduction' training in India for this class of workers, or if T-Mobile just has a global call-center for all their countries and just settled on using the US one. Sheesh, do us customers in the UK not even warrant our fakery?